Growth Support Analyst, SBR

Ascensus•Remote, Wisconsin, WI

About The Position

Creates a positive customer experience in a cross-functional environment while providing task-centric, administrative support to the growth team. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Requirements

Regular attendance and punctuality
Ability to work autonomously or as part of a team
Ability to work in a fast-paced, change driven environment
Adherence to all company policies and procedures
High school diploma or equivalent
2 years of experience working in a customer services admirative or sales role
Experience working with Microsoft Excel, Word and Outlook
Accountable and detail oriented, with strong analytical, multitasking and mathematical abilities
Strong professional communication technique and etiquette

Nice To Haves

Associates Degree in business related field
Bilingual in English and Spanish
Financial Industry experience

Responsibilities

Responsible for accurate and timely completion of day-to-day tasks associated with 401(k) plan sales, including but not limited to, plan illustrations, proposals, fee comparisons and document change requests
Reviews and accurately documents changes directed by clients and internal team
Develops and applies continuously growing product and process knowledge to effectively anticipate and meet growth team needs and industry standards
Communicates effectively with partners, clients, external and internal customers to identify and resolve issues including but not limited to training and procedural gaps and assists in resolving with appropriate resource(s)
Prepares outgoing mail and outgoing packages for Growth team via UPS or FedEx
Approaches every customer contact either by mail, email, or telephone as a personal opportunity to: 1.) Demonstrate the value PAi brings to the relationship and 2.) Provide professional, personalized service to the customer that exceeds expectations
Maintains extensive working knowledge of sales CRM, regularly generating reports for the Sales team, Marketing, Senior Leadership Team, and other departments as needed
Assists with scheduling, organizing, and coordinating complex activities such as team presentations, communications, conferences, video conferences, meetings, webinars, trade shows, department activities, celebrations, and other events
Creates and maintains Sales Team procedures
Manages and maintains CRM alongside the Salesforce Administrator
Manages key sales applications including the configuration, operation, and integration of sales software
Leads marketing data and analytics efforts including management, measurement, and manipulation of data while working closely with the Sales Manager and Marketing Team to drive sales strategy
Provides back-up to the Growth Support Specialist as needed