Growth Operations Analyst

Oscar Health•Tempe, AZ

3d•$27 - $35•Hybrid

About The Position

Oscar is seeking a Growth Operations Analyst to join their Producer Oversight Team. Oscar is a health insurance company that utilizes a full stack technology platform and focuses on member service. The Growth Operations Analyst will manage key processes, serve as a subject matter expert on workflows and best practices within a processing team, and provide support and training to other team members. This role involves partnering cross-functionally to design new tools and develop optimal processes and procedures across departments. The position reports to the Associate Director of Sales Operations.

Requirements

1+ years of work experience in health insurance, utilization management, or operations
1+ years of technical proficiency working with Google sheets, excel, and databases
1+ years of experience supporting building workflows, improving operations, or project management

Nice To Haves

A bachelor's degree, associates degree or equivalent work experience
Prior work experience in tech, healthcare, audit, or management consulting
Experience writing and running SQL queries

Responsibilities

Manage sales operations processes
Become the subject matter expert on workflows and best practices. Use this expertise to support the development of team members and support them on issue resolution.
Escalate issues through proactive identification and monitoring of processing to management or other teams and partner with them on resolution
Create workflow documentation and resources for the team
Lookup and pull data from databases using internal tools
Build relationships with company partners
Compliance with all applicable laws and regulations
Other duties as assigned