Growth Strategist
About The Position
The #1 priority of every CEO is to grow the company. But the business teams responsible for revenue are stuck in a soul-crushing web of dependencies that prevent them from growing. Marketing has a winning idea but design and engineering can't prioritize building the campaign. Sales needs a custom business case to close a deal but marketing is slammed. Every dependency is revenue missed. We built Mutiny to solve this problem. Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition: do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. From breaking into new verticals and personas to personalizing every interaction with every customer, Mutiny takes on the manual work so your team can run faster. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing at 100%+ month-over-month, 10x faster than any product we have launched, with customers like Rippling, Uber, Snowflake, Zendesk, and Gusto. Now we're ramping up the team to help us build a generational company. The opportunity Most CS roles are graded on how few problems the customer has. You'll be graded on how much they grow. As a growth strategist at Mutiny, you'll own a book of managed accounts and become the reason teams at customers like Rippling, Uber, and Snowflake get more out of AI than their peers. CS isn't a support function here. It's how we turn early traction into the customer base that defines a category. You'll build the playbooks as you go and shape what customer success looks like at an AI-native company from the ground up. This role is in person in New York City, five days a week.
Requirements
- Customer outcomes are personal; seeing a customer hit a milestone is motivating.
- Ability to become an expert in the product and the customer's business, connecting the two to provide tailored advice.
- Build trust quickly through empathy, directness, and clear communication.
- Communicate precisely with crisp follow-up emails and clear, jargon-free explanations of complex concepts.
- Be scrappy and resourceful, figuring things out and documenting what works.
- Maintain a renewal mindset by focusing on adoption and health as leading indicators.
Responsibilities
- Own your book of managed accounts, including onboarding, adoption, retention, and expansion.
- Become an expert on each customer's business and how Mutiny fits in, translating this into actionable insights.
- Teach customers how to leverage the agent-first platform to create assets that drive sales and marketing success.
- Conduct business reviews that tell a compelling story and drive customer action.
- Proactively build the case for renewals and expansion by focusing on adoption and customer health.
- Document and share best practices, onboarding flows, and successful plays to contribute to a shared playbook.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
