Growth Product Manager

Docusign • San Francisco, CA

19h • Hybrid

About The Position

As the Growth Product Manager, your mission is to find, acquire and retain customers for Docusign. You will be spearheading efforts to expand Docusign's footprint to reach every business and individual on the planet. This role goes far beyond optimization - it's about creating entirely new growth levers, customer experiences, and offerings that push the boundaries of what Docusign can do, and who we do it for. In this role, you will identify opportunities to launch and test novel experiences and end-to-end growth initiatives that unlock new audiences, activate new acquisition channels, and provide additional value to our customers. You will partner closely with our team of growth experts with the support of the broader organization cutting across product, marketing, and sales. Your goal will be to unleash Docusign's potential by paving the way for new Customer Growth initiatives to become a central part of Docusign's business model. This is an exciting opportunity for those with an entrepreneurial spirit, and want to play a pivotal role in taking Docusign's growth trajectory to brand new heights.
This position is an individual contributor role reporting to the Director, Customer Growth.

Requirements

• 5+ years of experience in product management, data science or similar role (GM, business leader, operator, founder) ideally at a dynamic SaaS or consumer tech company
• Experience in growth, product, or GTM functions, especially with experience bringing net new initiatives to life
• Experience leading teams of 5+ or experience leading cross functional teams across product, engineering, design, and GTM by influence
• Experience using data and telemetry to review performance and make data-driven decisions

Nice To Haves

• Past experience in an Analytics or Data Science role
• Structured analytical thinking with a strong capability to understand business dynamics
• Ambitious problem solver driven by first-principles reasoning
• Deep customer empathy, especially within the SMB or Individual market
• Entrepreneurial mindset with strong bias for action; adept at hands-on problem solving
• Strong data analysis and modeling skills in SQL and/or excel
• AI-fluency, can use LLMs and agents as a force multiplier of your work
• Proven track record of contributing to significant, company-wide impact
• Growth mindset, appreciating the benefit of constant iteration and "making progress over perfection"
• Excellent verbal and written communication and collaboration skills, with an ability to craft stories from data and inspire change
• Able to articulate a clear vision to anyone at any level of the company including executives
• Masterful at taking complex concepts and simplifying it into easy to understand concepts

Responsibilities

• Accelerate Docusign's customer growth and revenue growth by identifying and creating new experiences, new acquisition channels, and new growth loops
• Develop a deep understanding of our customer acquisition, conversion, and retention mechanisms
• Scout out and identify new opportunities for Docusign to land new customers that will stay with Docusign for the long term
• Size them up and rally the team to prioritize it with powerful storytelling that's easy for everyone to understand and woven through numbers
• Bring key ideas to life through cross-functional teams via rapid experimentation to set the idea into motion, prove hypotheses and build conviction
• Partner with engineers, designers, analysts, marketers, and sales to stand up pilot programs or rethink existing programs
• Demonstrate wins that can directly connect back to company performance in topline revenue, retention or customer growth and inform future business strategy

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed