Growth Product Manager (Brilliant Harvest)

AltaML

19d•Remote

About The Position

This role is for a Growth Product Manager at Brilliant Harvest, focusing on the product surface that transforms newly signed dealers into active, self-sufficient, and reference customers. The position involves building features, flows, and feedback loops to drive activation and retention, with a strong emphasis on understanding customer success and being in the field with users. The Growth Product Manager will work closely with the Customer Success team, translating their insights into scalable product decisions. The role requires a deep understanding of the dealership business model, including key metrics, operational pressures, and daily workflows, as well as the end-users like farmers and operators. The product manager will be responsible for designing onboarding, education, and activation experiences as core product features to accelerate time-to-value, reduce user friction, and minimize support dependency. Additionally, they will write product updates and customer-facing communications and ensure customer feedback is integrated into the product process.

Requirements

3–5 years in product management, with experience owning growth, activation, or retention metrics – ideally in a B2B SaaS environment.
Background in customer success, account management, or field enablement, you've been in front of customers through the hard parts, not just analyzed them from a distance.
B2B2C experience: you understand what it means to drive value at two layers of a customer relationship simultaneously.
Familiarity with how equipment dealerships operate is a strong plus, service departments, parts counters, the way things actually work on the floor.
Proven ability to influence without authority, cross-functionally, and with customers who didn't ask for change.
Comfortable with ambiguity. You define the problem, find the signal, and decide what to build – without waiting to be told.
Strong communicator, written and verbal. You can present to a shop floor crew or a leadership team and adjust accordingly.
Data-literate. You know how to set up a metric, interpret results, and change course based on what you learn.
Willing and able to travel up to 10% – dealerships, farm sites, wherever the customers are.

Nice To Haves

You've worked in or adjacent to a CS team and felt the frustration of watching the same product gaps create the same customer problems – and you want to be the person who fixes them upstream.
You've driven adoption of a new tool or process inside a business that didn't ask for change – and it stuck.

Responsibilities

Define and own product growth metrics: activation rates, feature adoption, time-to-value, and retention across the dealer base.
Identify where dealers stall in the product journey and build solutions, whether that's a better onboarding flow, an in-app prompt, or a new feature that removes a blocker.
Design and run experiments to improve adoption. Prioritize ruthlessly based on what moves the metrics.
Work with Engineering, Design, and Technical Product Managers to ship growth features fast and learn from them.
Understand the dealership business model, including key metrics, operational pressures, and day-to-day workflows. Additionally, maintain a deep understanding of the end user—such as farmers and operators—to ensure the platform effectively addresses their needs.
Translate what you hear in the field into structured product insight. Not a running list of complaints, real signal that drives roadmap decisions.
Be the connective tissue between what CS experiences with customers and what the engineering team builds. Close that loop.
Design onboarding, education, and activation experiences as core product features to accelerate time-to-value, reduce user friction, and minimize support dependency.
Collaborate cross-functionally with CS to identify and resolve process bottlenecks, decreasing implementation risk and shortening iteration cycles.
Capture customer victories and transform them into actionable product insights, ensuring that users continuously inform the roadmap to prioritize high-value impact.
Write product updates and dealer-facing communications that actually land, the kind a service writer would read and understand.
Make sure customer feedback has a home in the product process, not just a running channel somewhere.