Growth Operations Manager

MMGY Global•Overland Park, KS

3d•Hybrid

About The Position

MMGY Global is seeking a Growth Operations Manager to enhance the agency's discipline and intelligence in tracking, managing, and improving growth performance. This role operates at the intersection of pipeline operations, Salesforce management, reporting, and growth insights. It is a hands-on position responsible for maintaining pipeline data, developing reports, and surfacing trends to support business development decision-making. The Growth Operations Manager will manage the operational infrastructure for the growth team, ensuring accurate pipeline information, useful reporting, and clear visibility into performance, pacing, and opportunity health for leadership. Collaboration with the finance team is key to strengthening forecasting, improving reporting accuracy, and monitoring growth trends. This new role will also lead Salesforce workflows and external development support, while improving pipeline hygiene, reporting discipline, and operational consistency across the agency, offering a significant opportunity to shape the evolution of growth operations, reporting, and forecasting at MMGY Global.

Requirements

Five or more years of experience in growth operations, sales operations, business development support, reporting, analytics, CRM management or a related field.
Strong analytical and organizational skills, with the ability to turn pipeline data into clear reporting, practical insights and useful recommendations.
Experience working with Salesforce or a similar CRM platform, including reporting, workflow support or coordination with outside partners.
Ability to manage recurring processes with a high level of accuracy, consistency and attention to detail.
Experience working cross-functionally with finance, business leaders or other stakeholders to support forecasting, reporting or operational planning.
Strong communication, follow-through and problem-solving skills, with the ability to improve processes and maintain accountability among stakeholders in a fast-paced environment.

Nice To Haves

Experience in an agency, consulting, media or other professional services environment is preferred.

Responsibilities

Day-to-day management and ongoing improvement of MMGY’s pipeline operations, ensuring opportunity data is accurate, current and useful for decision-making.
Own recurring pipeline and forecasting reporting, helping surface trends, risks and performance insights that support growth leadership and the broader business.
Partner closely with finance to strengthen forecast visibility, reporting accuracy and overall confidence in growth pacing and year-over-year trend analysis.
Serve as a key point of contact for Salesforce workflows, invoicing, dashboards and enhancements, working with external development partners to improve functionality and support the needs of the growth team.
Strengthen pipeline hygiene and reporting discipline across the agency by following up with stakeholders, improving consistency in updates and identifying opportunities to simplify or improve process.
Support reporting and analysis tied to MMGY’s growth marketing efforts, helping connect marketing activity, pipeline development and overall growth performance more clearly over time.