Growth Operations Coordinator

OTJ Architects•Washington, DC

2d•Hybrid

About The Position

We are seeking a Growth Operations Coordinator to assist in the delivery of high‑impact projects while ensuring data integrity across systems and solutions.

Requirements

1-5 years of experience
Bachelor’s degree in business, communications, marketing, real estate, or a related field
Proficiency in Office 365 products (Outlook, Word, Excel, Teams, etc.)
Superior communication skills
Ability to adhere to the strictest level of confidentiality with a customer service mindset
Excellent interpersonal skills and superior Emotional Quotient (EQ)
Proficiency in the use of CRM tools (Salesforce), Deltek, and Costar

Nice To Haves

Knowledge of the A/E/C industry preferred

Responsibilities

Attends select local events to cultivate new contacts, deepen relationships, and educate clients on OTJ’s value and offerings
Assists Team Members with OTJ-hosted events by planning and coordinating logistics and attendance.
Demonstrates superior attention to detail, organizational skills, and effectively manages time to execute upon assigned tasks within set deadlines
Coordinates updates to assigned Studio, BD, and CRM pipelines (opportunities, contacts, accounts)
Actively monitors CRM inbox for studio pipeline management
Solicits formal and informal feedback from studios on pipelines (opportunities, contacts, accounts)
Maintains detailed client records and captures client and/or broker/PM feedback in CRM
Leverages CRM to prepare detailed and researched BD preps in preparation for key meetings and interviews
Assists in the development of bespoke client follow-ups that advance the firm’s win rate (tee-ups, direct emails, etc.)
Supports senior BD team members with CRM Pipelines
Coordinates pipeline reviews with assigned studios by preparing reports and gathering information
In partnership with senior BD team members, proactively guides studios to implement win strategies and further develop relationships
Inputs and updates CRM to connect all relevant dots and strategize next steps
Leverages CRM tools for Studio, BD, and Senior BD Pipeline Management and Initiative Development