Growth Manager II (Account Manager), Los Angeles

SpotHero•Los Angeles, CA

5d•Hybrid

About The Position

A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures.

Requirements

Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally

Nice To Haves

CRM Experience, Salesforce preferred
BI Tool Experience, Looker preferred
Parking Industry experience

Responsibilities

Analyze and optimize SpotHero's parking supply across assigned markets.
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
Develop and nurture productive long-term client and industry relationships.
Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply.
Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
Host or travel to client meetings, events, and social gatherings.
Attend industry related conferences and tradeshows, when applicable.
Represent SpotHero and build brand awareness
Stay current on industry trends
Identify and research prospective leads to approach during the event
Build and strengthen relationships with clients through attending social events
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
Group sell with Product Specialists