Growth Account Manager

AcuityMD•Boston, MA

15h•Remote

About The Position

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. We’re looking for a results-driven Account Manager to own and grow a portfolio of 50–75 customer accounts with a clear focus on driving ARR growth. Your top priority will be expanding revenue through upsells, renewals, and strategic account management. In this role, you’ll deepen customer relationships, identify growth opportunities, and ensure a seamless transition from new business to long-term success. You’ll partner closely with Sales and Customer Success, staying aligned on customer goals while keeping pace with product updates and industry trends. If you thrive in a fast-paced SaaS environment and are motivated by hitting and exceeding ARR targets, we’d love to meet you. Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage C-Suite, VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply.

Requirements

2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
Proven ability to upsell and expand existing customer accounts
Proven ability to create pipeline and conduct effective discovery
Self-starter with strong prioritization and time management abilities
Comfortable working in a fast-paced, data-driven, and remote environment
Excellent communication, relationship-building, and consultative selling skills
Ability to work independently and as part of a team
Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
Must have an eligible work permit in the USA to be considered for this position.

Nice To Haves

Experience in MedTech or healthcare is a plus
Trained in enterprise sales methodology
Experience working with Hubspot or similar CRM platforms.
Exposure to data-driven products or analytics platforms.

Responsibilities

Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction.
Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD.
Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base.

Benefits

Highly competitive cash compensation
Equity
Remote work flexibility for employees in the US
Work-from-home stipend
Unlimited vacation
Flexible hours
100% paid health and dental plans for all employees
75% paid health and dental plans for employees' dependents
$1000 Home Office Stipend for remote office equipment and WiFi reimbursement
Learning Budget for reimbursements for relevant learning and up-skilling opportunities
Optional Team Retreats
6-12 weeks of fully-paid, flexible parental leave
Competitive compensation with equity upside