Groups Coordinator

Arizona Science Center • Phoenix, AZ

1d • Onsite

About The Position

Leverage your customer service and sales skills to drive group attendance to Arizona Science Center! The Groups Coordinator is the welcoming interface between Groups guests and Arizona Science Center, providing visitors with opportunities to engage with and fully experience all that we offer from start to finish. The Groups Coordinator is responsible for reservations and communications with groups of 15 or more, including school groups. They demonstrate consistent, timely, and exceptional customer service that provides a safe, organized, and professional entry and departure experience. They help to create positive customer reviews and referrals as measured by sales, surveys, return visits, and customer feedback. They will utilize best practices that reflect Arizona Science Center’s brand and deliver a positive experience for every group and guest.

Requirements

• Proven ability to achieve sales objectives
• Exceptional customer service
• Experience working with guests and groups in a similar environment
• Works with accuracy and displays meticulous attention to detail
• Diligent about following through and able to work independently
• Driven, energetic, and outgoing personality
• Communicates persuasively, articulately, calmly, and with confidence
• Presents self well in front of groups large and small
• Represents the Center professionally in dealing with the public
• Able to work a varied schedule, including holidays and weekends as needed
• Able to work both indoors and outdoors as needed by the position

Nice To Haves

• Bi-lingual in Spanish is preferred but not required

Responsibilities

• Helps to ensure attendance and revenue goals are met or exceeded through group sales
• Receives and processes all inbound booking requests, with support of designated Group Sales and Service Team Members
• Upsell groups to encourage purchasing of Add on Workshops
• Models extraordinary customer service and highly effective selling skills across all offerings
• Serves as the primary contact for responding to group inquiries, questions, and booking visits of 15 or more guests
• Responsible for confirming and communicating group visit details, including guest count, schedule, payment, and planned activities
• Communicate with booked groups before, during, and after their groups visit to ensure excellent customer service
• Assists with daily opening procedures as needed for group arrivals, including printing stickers, calling groups, etc.
• Greets buses outdoors to ensure smooth entry process
• Builds strong partnerships and interacts daily with Arizona Science Center team members, especially those who directly engage with the guest experience
• Collaborate with teams as needed for booking Add-On experiences.
• Other duties to support Arizona Science Center, as assigned

Benefits

• 21 paid days off annually, including holidays, birthdays, and vacation days
• 10 days of accrued sick time
• Medical, Dental, and Vision insurance
• Life and Long Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Professional Development Opportunities
• Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed