Groups Coordinator (On-site at World of Coca-Cola)
About The Position
This position is a full-time, hourly role working fully on-site at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role. World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It welcomes over 1 million visitors per year and has become one of the key tourist experiences in the region. The Groups Coordinator at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction. The primary responsibilities of this role are data entry and responding to customer inquiries by phone and email as well as training team members on processes. This role is responsible for ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Cola.
Requirements
- 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.
- Role is on-site at World of Coca-Cola
- Proficiency in Microsoft Office Suite
- Proven ability to enter data accurately, adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
- Strong organizational and administrative skillset
- Excellent time management skills with the ability to self-manage
- Willingness to collaborate cross-functionally with teams from all levels of the organization
- Excellent written and oral skills
- Impeccable guest/customer service skills
- Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
- High school Diploma or/ GED equivalent required
- Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Nice To Haves
- Gateway Ticketing System experience preferred
- College Degree preferred
Responsibilities
- Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
- Serve as first point of contact for incoming inquiries (groups, events, internal requests) and represent The Coca-Cola Company in a positive and professional manner.
- Act as concierge and assist with itinerary planning for guests visiting Atlanta.
- Deliver consistent and accurate messaging of protocols and procedures.
- Escalate requests when appropriate and set guest expectations for response times.
- Assist with training of Coordinators and Ambassador operations team members on reservations/events processes and welcoming groups upon arrival.
- Partner with operations team on special requests and arrival instructions.
- Coordinate and process all phases of reservations via phone and email with high accuracy.
- Follow up to reconfirm upcoming group arrivals/events, update reservations, and process payments.
- Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly.
- Other duties and special projects as assigned.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
