Group Travel Specialist

City of St. Charles, MO•Saint Charles, MO

6d•$19 - $20•Hybrid

About The Position

The Group Travel Specialist selects, plans, budgets, develops itineraries and executes three to four group tours annually, each lasting 5 to 8 days and approximately 30 local Day Trips each year. The ideal candidate is passionate about travel, experienced in group travel, detail-oriented, and capable of coordinating all aspects of the group tours, ensuring a seamless and enjoyable experience for participants.

Requirements

Minimum 3-5 years of experience in travel planning, event coordination, or a related field.
Bachelor's degree in hospitality, tourism, or a related field (preferred but not required).
Proficiencies: Standard business software and all Microsoft Office Suite applications.
A valid Missouri commercial driver's license is required.

Nice To Haves

Passionate about travel
Experienced in group travel
Detail-oriented
Capable of coordinating all aspects of the group tours
Awareness of travel industry and current trends.
Creativity, attention to detail and ability to work independently.
Familiarity with travel booking platforms and tools.
Strong organizational and multitasking abilities.
Experience in budget preparation, financial analysis.
Excellent written and verbal communication.
Ability to engage with a wide range of stakeholders, including staff, community members, and vendors.
Commitment to delivering high-quality services to participants.
Strong problem-solving skills to address and resolve customer issues effectively.
Understanding and empathetic approach to working with older adults, ensuring their comfort and satisfaction.

Responsibilities

Research and select appealing destinations and routes that align with the group's preferences and interests.
Stay updated on travel trends, popular attractions, and unique experiences.
Identify and contact all relevant vendors, including transportation providers, hotels, restaurants, tour guides, and activity organizers to negotiate contracts, rates, and payment terms to stay within budget.
Ensure all vendor arrangements meet quality and safety standards.
Create detailed itineraries for each trip, including daily schedules, destination highlights, sample photographs and logistical information.
Include specific details for all stops, such as activity durations, meal options, and transportation schedules.
Ensure itineraries are accessible and clear for participants and incorporate contingency plans as needed.
Organize group transportation (e.g., buses, flights) and ensure smooth connections between destinations.
Handle participant special requests.
Provide participants with pre-trip information, including packing lists, travel tips, and emergency contact details.
Serve as the primary point of contact during trips to address any issues that arise.
Develop and manage trip budgets, ensuring cost-effectiveness without compromising quality.
Maintain accurate records of trip expenses and vendor agreements.
Gather feedback from participants to identify areas for improvement.
Provide a summary report for each trip, including attendance, costs, and key insights for future planning.