Group Travel Advisor - Sabre - 8:30 AM - 8:30 PM

Direct Travel • Remote,

22h • Onsite

About The Position

Responsible for the successful completion of comprehensive, accurate, and cost-effective group travel arrangements in a dedicated environment, while adhering to company policies for travelers, as well as utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Requirements

• Extensive domestic and international group air experience
• Proficiency with international fares, routings, and required traveler documentation
• 3-5 years group or corporate air experience
• 3-5 years of GDS computer skills on Sabre system required
• Must demonstrate thorough travel industry knowledge
• Ability to meet and exceed required performance standards
• Excellent customer service skills required
• Excellent verbal and written communication skills required
• Knowledge of Outlook skills and basic Microsoft platforms
• Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook

Nice To Haves

• Ability to provide VIP service, all day, every shift

Responsibilities

• Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail
• Operates within detailed client travel policies and procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Engage with meetings and events team, meeting planners, and airline sales and support staff
• Event accounting/reconciliations/billing
• Booking preferred suppliers and charters (negotiate group contracts)
• On call for large groups
• Problem solving/debit memos/customer service issues
• Performs other duties as assigned

Benefits

• Medical
• Dental
• Vision
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed