Group Technology Success Manager

Neighborly•Irving, TX

5d•Hybrid

About The Position

Group Technology Success Manager Are you looking for a place where you can bring your experience in delivering a comprehensive program that drives the effective use of the Service Titan platform across all appropriate brands? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Group Technology Success Manager on the Data Insights & Strategic Operations team, a typical day for you will include: Ownership of the product lifecycle for six service brands, from initial concept and ideation through development, launch, and ongoing maintenance. Define and communicate vision, strategy, and roadmap to both internal and external stakeholders. Collaborate with FBOs, stakeholders, developers, and marketing, to develop and launch new systems, enhancements, and features. Encourage and support brands/ owners in fully utilizing the core ServiceTitan application, but also its additional offerings that would help drive growth or efficiencies for the business. Develop and implement training programs tailored to the needs of different brands, business owners, and their teams. Promote and champion tools that have not yet been adopted by owners, which are anticipated to enhance profitability and drive business success. Conduct one-on-one and group training sessions, both in-person and virtually, to educate users on the Service Titan system and to effectively convey the benefits and features of the platform. Bring your skills and be inspired to achieve success.

Requirements

Minimum of 5+ years of experience in the field service industry or related sectors.
Demonstrated ability to define, plan, and deliver successful technical systems that meet customer needs.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize effectively.
Proven experience in training, coaching, or consulting, preferably in a software or technology environment.
Strong understanding of the Service Titan system and its applications in business operations.
Excellent verbal and written communication skills, with the ability to convey complex information in an understandable manner.
Bachelor's Degree in Digital, Marketing, Communications, Technology or related field required.

Responsibilities

Ownership of the product lifecycle for six service brands, from initial concept and ideation through development, launch, and ongoing maintenance.
Define and communicate vision, strategy, and roadmap to both internal and external stakeholders.
Collaborate with FBOs, stakeholders, developers, and marketing, to develop and launch new systems, enhancements, and features.
Encourage and support brands/ owners in fully utilizing the core ServiceTitan application, but also its additional offerings that would help drive growth or efficiencies for the business.
Develop and implement training programs tailored to the needs of different brands, business owners, and their teams.
Promote and champion tools that have not yet been adopted by owners, which are anticipated to enhance profitability and drive business success.
Conduct one-on-one and group training sessions, both in-person and virtually, to educate users on the Service Titan system and to effectively convey the benefits and features of the platform.