Client Success Manager - Trivium Group

Trivium

8d • $3,000 - $5,000 • Remote

About The Position

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes. We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business.

Requirements

• 3+ years of CSM or account management experience at a digital/e-commerce agency
• Experience managing 20+ client accounts simultaneously
• Analytical mindset, thinking in terms of ACOS, TACOS, sessions, conversion rate, and margin
• Ability to move quickly and avoid bottlenecks
• Attention to detail, ensuring reports are accurate and data is current
• Clear and confident communication skills
• Takes ownership and does not shy away from responsibility
• Fluent English (written and spoken - advanced level required)

Nice To Haves

• Amazon agency experience is a major plus
• Comfortable making decisions with imperfect data

Responsibilities

• Own 20–40 client accounts end-to-end
• Be the single point of accountability for client results and retention
• Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
• Maintain a 2-hour response time during business hours, no exception
• Analyze brands' performance and profitability weekly
• Diagnose problems before the client notices them
• Translate numbers into clear, confident client communication
• Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
• Log every change and document every decision
• Coordinate with PPC strategists daily, owning the relationship and ensuring shared ownership of results
• Flag and escalate issues within hours, not days
• Operate at Trivium’s pace, making scaling decisions and adjusting as needed
• Fix issues the same day or escalate by EOD
• Manage 1,000+ Slack messages a day with structure and discipline
• Pitch strategic pivots if performance is flat for 3 weeks

Benefits

• $3,000–$5,000/month (based on experience and location)
• 100% Remote
• 25 PTO days + 9 paid holidays
• Professional development
• Direct mentorship from leadership
• Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed