Group Technology Services Manager

Nucor

1d•Onsite

About The Position

The Group Technology Services Manager leads a high‑performing technology services organization with accountability for safety, people leadership, service reliability, and scalable technology outcomes. This role partners closely with Product Innovation, Operations Innovation, and business leadership to deliver reliable, secure, and forward‑looking technology services that support NBG’s growth and innovation strategy.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline; equivalent combination of education and experience acceptable
Three or more years of experience leading successful teams, including overseeing direct reports.
Five or more years of experience in technology services, systems support, software platforms, or related IT roles.
Candidate must be legally authorized to work in the United States without sponsorship, now and in the future. Nucor is unable to provide sponsorship for this role.

Nice To Haves

Experience in manufacturing or industrial environment with preference of metal building industry experience.
Familiarity with enterprise applications, custom software, and service delivery models
Experience with Agile methodologies and modern development or support practices.
Exposure to automation, analytics, AI, or Industry 4.0 technologies.

Responsibilities

Champion Nucor’s safety culture by leading by example, reinforcing safe work practices, and integrating safety considerations into daily operations and planning.
Lead the delivery, reliability, and continuous improvement of NBG’s technology services, platforms, and support processes to ensure stable, secure, and scalable solutions.
Provide coaching, mentoring, and performance feedback while overseeing training, professional development, and teammate growth to build a strong, engaged and accountable technology team.
Address performance concerns, support teammate success, and maintain accountability across the organization to ensure consistent service delivery and results.
Assess workload and capacity, identify staffing and contractor needs, and participate in hiring and resource planning to meet operational and project demands.
Partner with Product and Operations Innovation leadership to ensure new tools, platforms, and capabilities transition smoothly into reliable, supportable services. Evaluate and apply emerging technologies, including AI and automation, to improve safety, quality, productivity, and user experience.
Maintain proactive, transparent communication with leadership, internal teams, and stakeholders, providing timely updates on priorities, risks, and progress.
Source and oversee vendors and contractors, manage performance expectations, and communicate priorities, risks, and progress with leadership and stakeholders.
Establish, maintain, and publish service and performance metrics. Identify trends, drive improvement initiatives, and strengthen service reliability and effectiveness.