Group Service Representative

Desjardins • Dartmouth, NS

11d • Hybrid

About The Position

As a Group service representative, you help build, serve and maintain business relationships with members and clients. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies. You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. You will be responsible for a dedicated territory and the related objectives.

Requirements

• College diploma in a related field
• A minimum of three years of relevant experience in group insurance
• Must have a valid G driver's licence and access to a vehicle
• Availaible for travel in Nova Scotia and few times a year to Newfoundland and New Brunswick
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning

Nice To Haves

• Intermediate experience handling large groups with 50+ members
• Intermediate experience with hospitals or public sector
• GBA/CEBS designation
• Knowledge of Group Insurance Benefits
• Knowledge of distribution network
• Trade Union (If applicable)

Responsibilities

• Handle groups greater than 50 employees
• Support assigned clients in terms of managing and administrating group insurance plans
• Establish and maintain client relationships by identifying current tor potential needs and promoting client retention
• Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction
• Analyze and respond to clients needs, process requests and ensure required follow ups
• Analyze and respond to clients with regards to products and solutions offered
• Collect, organize and analyze information when adding or modifying plans
• Present to clients and attend client meetings

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree