Group Sales Manager

StepStone Hospitality • Charlotte, NC

4d

About The Position

The Group Sales Manager, working with our Director of Sales & Marketing and Director of Group Sales, will be responsible for driving and maximizing top line revenue by proactively generating group business while cultivating strong client relationships. The ideal candidate is a highly motivated self-starter who enjoys a fast-paced environment and is passionate about interacting with our clients, guests, and associates to strategically elevate the performance and reputation of the hotel.

Requirements

• Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
• Be fully knowledgeable of competitive markets outside the area.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Follow Sales policies and procedures as developed in the annual Marketing plan.
• Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
• Ability to accurately use various office and sales software.

Responsibilities

• Driving and maximizing top line revenue by proactively generating group business.
• Cultivating strong client relationships.
• Develop all details of all banquet functions.
• Make personal sales calls.
• Conduct site tours for potential clients.
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
• Upsell to improve revenue generation on property.
• Attend trade shows, industry and local events that create opportunities for networking.
• Develop creative marketing techniques.
• Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed