Group Sales Manager

Relais & Châteaux•St. Helena, CA

1d•$90,000 - $100,000•Onsite

About The Position

The Group Sales Manager position is responsible for identifying, targeting, and cultivating the ideal clientele for the success of Meadowood Napa Valley. This role will be responsible to solicit and generate business that enables the hotel to meet and/or exceed revenue goals in Meadowood accommodations and fuel revenues to Meadowood Spa, food & beverage venues, and Southbridge Napa Valley. This individual will have revenue goals and will be accountable to meet budgeted revenue targets.

Requirements

At least three years of Sales Manager experience in a high-end luxury hotel setting.
Exceptional professional references and a track record of meeting or exceeding booking goals is required.
Exceptional interpersonal, written and verbal communication skills.
Computer and Internet research capability.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to communicate customer needs and resolve complaints independently.
Ability to establish and master goals.
Ability to identify and develop accounts.
Ability to act independently with minimal supervision.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, and PowerPoint.
Math skills, as well as budgetary analysis capabilities required.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Nice To Haves

Bachelor's degree desired.
Familiarity of the property management system, V1, is desired.

Responsibilities

Extensive knowledge of the luxury hospitality market will be informed sales outreach and will guide the individual’s promotion of product attributes, lauded brand positioning, luxury consumer desires, and financial feasibility.
Must be a charismatic team player with proven sales acumen as well as an agile and dynamic viewpoint to ensure objectives toward account and client development are achieved.
Work in alignment with ownership vision towards target market clientele and strategy in terms of positioning and branding.
Contribute to group production from social and corporate segments, predominantly focused on the West Coast and Texas, and booking groups that provide shoulder or need period base business.
Develop new business through outside sales calls, account entertainment, site inspections, trade shows, community events and industry meetings.
Significant volume of communication in this role, including telephone, text, email and written letters and contracts.
Work in cooperation with other hotel departments to insure seamless service to each group and guest.
Develop and maintain knowledge of market trends, industry competition and customers.
Knowledge of all hotel departments and functions and ability to resolve customer concerns are essential.
This role is guest and client facing, and as a leader, this Group Sales Manager role may be asked to perform operation duties, such as serve as Manager on Duty, assist with guest needs and planning, and support the leadership team colleagues.
Ability to forecast, establish and meet defined goals, as well as budgetary analysis capabilities are required.
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Prepare and execute client and internal correspondences such as contracts, itineraries, bookings and internal reports and file maintenance.
Participate in operational and sales and marketing meetings, as well as training and development programs as required.
Work in collaboration with other departments within the hotel to provide quality service to customers.
Attend trade shows, community events and industry meetings.
Develop/maintain knowledge of market trends, competition, and customers.
Professionally represent the hotel in community and industry organizations and events.
Participate as team player with all departments.
Assist with reports and/or competition data collection.