Group Sales Coordinator 2026.27
About The Position
The Group Sales Coordinator & Reservation Specialist position requires a sales-oriented candidate with the ability to lead sales, drive sales, and match guest needs with the appropriate product and service using sales software. This position coordinates all group sales, acting as a liaison between our groups and resort. This position also supports the front desk staff in their daily operations while maintaining a professional, positive and seamless guest and group experience. It is important for this position to make sure that the existing relationships with our guest and groups customer base is maintained and built upon. The successful candidate works closely with both Guest Services and the Front Desk staff to organize, prioritize and multitask in a fast paced, changing environment.
Requirements
- Supervisory skills required
- Knowledgeable of Dodge Ridge products and services
- Intermediate computer skills including Microsoft Office/Google Forms
- Possess the ability to read and write legibly and use good composition skills to complete written communication via email; strong verbal communication skills; basic mathematical skills
- Possess problem solving skills and the ability to handle stress in a calm professional manner
- Enjoys contact with the public and can direct all customer service situations to the appropriate department
- Ability to consistently deliver excellent customer service
- Ability to answer calls professionally in a high call volume environment.
- Ability to work both independently and in a team-oriented environment
- Ability to work in a fast paced, task-oriented environment and maximize use of time
- Excellent organizational skills
- Courteous, friendly, and enthusiastic toward guests and other employees at all times
Responsibilities
- Coordinate and schedule group visits. Provide accurate, updated group visit information to involved departments in a timely manner.
- Gain new and maintain returning group sales skier visits through cold calling, email, marketing and relationship building.
- Provide department managers with information each week, forecasting group business and project updates.
- Correspond with group leaders and deliver appropriate group sales products and information.
- Be the onsite point person to welcome and ensure groups are organized and ready for their day on the mountain.
- Organizing and collecting payment on group invoices in a timely manner, working with Accounting on a regular basis to make sure that invoices are up to date.
- Support Guest Services and Front Desk department staff to accomplish established goals and objectives.
- Promote a team-oriented culture and demonstrates a collaborative attitude both within the departments and companywide.
- Process all sales transactions in-person, via phone/email and retrieval of web sales.
- Answer and communicate guest inquiries in a prompt manner.
- Answer and communicate all products and services in a timely manner.
- Direct calls to appropriate departments and respond to confidential matters appropriately.
- Support Front Desk in daily operations such as answering phones, emails and mail handling.
- Assisting guests with reservations using sales software.
- Responsible for balancing cash drawers at the close of each day.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
