GROUP SALES COORDINATOR-HOTEL

Menominee Casino Resort•Town of Menominee, WI

3d•Onsite

About The Position

The Group Sales Coordinator supports the hotel's sales team by managing the group's booking process, coordinating sales activities, maintaining client relationships, and ensuring all administrative and logistical aspects of group events and contracts are handled efficiently. This role acts as a liaison between clients and hotel departments to deliver seamless group experiences while maximizing revenue opportunities.

Requirements

Shall have an acceptable work history and/or exceptional previous work record.
Shall have a pleasing personality and the ability to interact with the public in a congenial manner.
Shall possess the ability to react quickly to stressful situations without losing his/her composure and always conduct themselves professionally.
Candidate must be of good integrity, honest and trustworthy.
Must be able to withstand a background check.
Must be approved for and maintain a valid gaming license.
Must be 21 years of age or older.
Ability to read and understand policy and procedure manuals.
Ability to respond to common inquiries or complaints from guests.
Ability to perform basic math (add, subtract, and divide).
Ability to define problems, establishes facts, and draw conclusions.

Nice To Haves

Previous Group Sales experience a plus.
Preference given to qualified Menominee or other Native American applicants.
Previous hotel reservations or group housing experience preferred.
Must have a working knowledge of calculator, computer programs-Excel (spread sheets), Power Point and Microsoft Work and be able to create word documents.
Self-starting personality with an even disposition.
Be able to effectively communicate with guests and team members.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to effectively deal with internal and external Guests.
Strong attention to detail, organization, and Guest service skills.
Ability to manage multiple priorities in a fast-paced hospitality environment.

Responsibilities

Answer and manage incoming phone calls promptly and professionally, directing inquiries appropriately and providing excellent customer service to potential and existing Guests.
Handle telephone inquiries related to group bookings, event details, and general sales questions, ensuring accurate and courteous communication.
Acts as a resource to guests and employees by maintaining a working knowledge of the company’s facilities, special events, promotions, F2P, player’s club, and advising guests of the same, whenever possible.
Handle website initial inquiries and assist in creating proposals for prospects regarding event spaces, guestroom blocks, dining options, and amenities.
Monitor group sales inbox and voicemail; respond promptly to inquiries.
Manage group booking contracts, coordinate deposits, rooming lists, and special requests with relevant hotel departments.
Maintain accurate sales records, update Guest information in Opera and prepares group resumes and pick-up reports.
Serve as the primary point of contact for group clients, ensuring timely communication and exceptional customer service throughout the sales and event process.
Coordinates group details with front office, housekeeping, catering, and event staff to ensure smooth group arrivals and departures to include F2P.
Generates sales reports, production reports, and other performance metrics.
Communicates group details, special requests, and VIP arrangements with operations departments.
Follows up with previous guests for rebooking opportunities.
Assist with site inspections, Guest meetings, event planning logistics, and coordinating cross-departmental efforts.
Shall be able to work Monday – Friday and special events as needed.
Attend pre-convention meetings and represent the hotel during Guest site visits or events when needed.
Any other duties assigned by the Hotel Manager.