Group Sales and Catering Manager

HRI Hospitality•Santa Clara, CA

3d•Onsite

About The Position

The Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets. The Sales Manager is also responsible for meeting assigned monthly sales goals. This is a dynamic environment for hospitality professionals serving both business and leisure travelers.

Requirements

College degree or High School Diploma with related experience
Previous sales experience minimum 2+years’ experience
Must be able to read, write, and understand English
Excellent verbal and written communication skills including leading and participating in formal presentations
Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position
Ability to work as part of a team
Strong desire to deliver high quality of customer service
Detail oriented and organized as it pertains to accuracy and efficiency
Good personnel and management and organizational skills

Responsibilities

Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel
Effectively communicate with Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals
Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
Arrange site inspections of the hotel for new accounts
Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects
Respond to all sales inquiries within 24 business hours
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Responsible for negotiating sales contracts and the implementation and set up as required
Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling
Assist in the development of the annual budget and quarterly owner reviews
Participate in management meetings to discuss budget, forecast and rate
Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction
Participate in hotel weekly staff meeting, if applicable
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
Other duties as assigned