Group Sales Analyst

Omni Hotels & Resorts • Paradise Valley, AZ

3d • Onsite

About The Position

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale’s only Hammam experience at Joya Spa.
At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Requirements

• A minimum of two (2) years of hotel sales or revenue experience.
• Proven understanding of sales and catering techniques, and event services.
• Proficiency with Delphi FDC and MeetingBroker.
• Strong problem-solving and resolution skills. This includes the ability to effectively address any issue in collaboration with others.
• Ability to work well under high demand and effectively balance multiple and concurrent tasks
• Strong project/time management and organizational skills
• Confident presence supported by excellent analytical, written, verbal, and presentation skills
• Basic Microsoft Office knowledge.

Responsibilities

• Attend Business Review and assist DOSM, DORM and DOCCS in reviewing future group opportunities ensuring space requests meet Hotel’s rooms / space policies.
• Act as the Lead Catcher and the first point of contact between the hotel and the interested client.
• Reach out to the client to ask pre-qualification questions about flexibility on dates and patterns, meeting space needs, past history, budgets as needed.
• Evaluate each lead to determine if it: Fits within the room night and space parameters of that requested date and available pattern. The rooms to space ratio is appropriate. The food & beverage contribution is close to our target The requested meeting event space is available. Has been evaluated through the hotel’s IDEAs platform.
• Upon completion of the evaluation, forward to the appropriate manager with findings, suggestions and comments. Turn down any leads where it does not meet the needs of one or both parties and FLIP that lead when possible.
• Coordinate customer specifications (including room, food, and beverage and meeting space requirements) via the identified lead management system. Enter and maintain a pertinent account and booking information in Delphi FDC in accordance with defined standards.
• Apply an understanding of group and catering forecasts, hotel revenue strategy, meeting room set-up types and capabilities, knowledge of event technology (A/V), F&B services, and sleeping rooms to close group business.
• Prioritize leads based on hotel sales strategy and factors impacting group rates, availability, and value.
• Provide solutions that achieve and protect the financial goals of the hotel and sales individuals while strengthening relationships with internal and external customers.
• Identify dates that require function space to be released, and ensure action is taken by CS/Sales Manager
• Maintain a list of all Group contracts with “unique” clauses i.e. abnormal cutoff dates, guaranteed specific room types, etc.
• Develop strategies and solutions with the sales and convention services team to identify previously signed definite groups where space has been over committed and the Hotel has rooms to sell.
• Identify “need dates” where there is a significant opportunity to secure additional group or local catering business should space be released by an existing group(s).
• Eliminate or minimize 24 hour all space holds.
• Review definite space on the books and make proper adjustments to free up open patterns of straight-line availability.
• Provide group histories to other properties and request them as needed.

Benefits

• Sell strategically by removal of administrative distractions from Sales Manager
• Drive sales efficiencies for stronger customer relationships through enhanced discovery and site visits, customized proposals, increased solicitation, strategic engagements with our HWS network, and increased time to negotiate properly
• Improve customer lead response times
• Ultimately grow overall team booking conversion for incremental revenue and market share delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed