Groups - WVI Group Sales Agent

Sunwing Vacations Group • Toronto, ON

7d • Hybrid

About The Position

Sunwing Vacations Group is looking for a Group Sales Agent to support their WestJet Vacations brand. This role involves being the first point of contact for travel agents, delivering exceptional service, building customer loyalty, and generating new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information within set deadlines. The position reports to the Director, Group Sales. While based in Toronto, there is flexibility for remote work, and candidates from other locations, including Calgary, are encouraged to apply.

Requirements

• Minimum 1 year of experience in telephone sales, customer service, or a related field.
• Must possess excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.).
• Excellent customer service and communication abilities and enjoys working directly with customers.
• TICO certification is required and can be obtained after being hired.
• Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.

Nice To Haves

• Post-secondary travel related education an asset.
• Experience with TTS and Sabre is an asset.

Responsibilities

• Respond promptly and professionally to inbound calls on the Groups Queue line.
• Identify customer needs, offer solutions, and escalate issues when necessary.
• Assist with product/service inquiries and manage booking system updates.
• Meet call performance KPIs (e.g., call volume, hold time, handling time).
• Accurately cost and issue group quotes using provided tools and guidelines.
• Return quotes within 24–48 hours and request additional info as needed.
• Prioritize quotes to improve conversion rates and maintain KPI targets.
• Refer custom excursion requests to the Sunwing Experiences team.
• Attend all assigned training sessions and complete SmarterU courses.
• Stay current on product knowledge, promotions, policies, and procedures.
• Organize and maintain quick-reference materials for efficiency.
• Other duties as assigned.

Benefits

• Hybrid Work Opportunities
• Goodlife Corporate Discount
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree