Kennywood - Group Sales Administrative Assistant

Splish Splash Water Park • West Mifflin, PA

7d • Hybrid

About The Position

The Group Sales Assistant is responsible for assisting the Group Sales Director and/or other sales hosts with administrative work, including lead generation, organization, outreach, and communication; coordinating with clients and in-park teams on detailed activity reports; supporting weekly ticketing and revenue reporting, and collaborating with group sales managers on accounts from activation to reconciliation. The ideal candidate for this role will possess strong attention to detail, verbal and written communication abilities, technical competencies, and discretion.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to meet time-sensitive deadlines with accuracy and urgency
• Ability to do basic arithmetic and understand basic spreadsheets
• Ability to accurately account for tickets, coupons, and other controlled materials
• Ability to comply with all policies and procedures related to the operation of cash/POS handling equipment
• Ability to maintain confidentiality and protect sensitive revenue data
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Nice To Haves

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1+ years of previous administrative work experience recommended but not required
• Previous Salesforce CRM, amusement park, theme park, or waterpark experience a plus but not required
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Assist the Group Sales Director and/or other sales hosts with administrative work
• Perform general office management functions and general upkeep of the sales office
• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
• Support with weekly ticketing and revenue reporting
• Work alongside sales team to coordinate and execute integrated sales campaigns
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
• Coordinate with clients and in-park teams on detailed activity reports
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• All other duties as assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED