Group Rooms Coordinator

Bass Pro Shops•Ridgedale, MO

1d•Onsite

About The Position

The Group Rooms Coordinator plays a critical role in the success of the Group Sales department. Often the first point of contact for clients, this position is essential in setting the tone for seamless and professional experience. The coordinator manages group reservations and rooming lists, ensures accurate billing processes and provides a high level of communication across departments to support flawless execution of meetings and events. Exceptional attention to detail, professionalism, and communication skills are required as this role works directly with clients, sales manager and internal partners to deliver a standard of excellence that reflects the resort’s commitment to luxury service.

Requirements

High School Diploma or Equivalent
Experience with booking software, and Microsoft Office (Word, Excel, Outlook) is required
Ability to provide excellent service and resolve issues efficiently to ensure guest satisfaction.

Nice To Haves

Minimum of 2 years in hospitality group sales or support role preferred
Organizational Skills: Crucial for managing multiple group bookings, room blocks, and detailed logistics.
Communication Skills: Strong verbal and written communication to interact effectively and professionally with clients, colleagues, and other departments.
Attention to Detail: Vital for accuracy in guest information, billing, and room assignments.
Customer Service: Ability to provide excellent service and resolve issues efficiently to ensure guest satisfaction.

Responsibilities

Serves as the initial contact for group and meeting clients, providing exceptional service and support
Manages group room reservations, rooming lists and modifications with precision and accuracy
Oversee billing processes for group accounts, ensuring clarity and timeliness
Acts as a liaison between clients, sales managers and other departments
Maintains accurate records, databases and reporting for group business
Responds to client inquiries via phone and email with professionalism and attention to detail
Ensure compliance with resort policies, brand standards and service excellence expectations
Provides proactive problem solving and anticipates client needs to ensure high satisfaction
Performs additional administrative and operational tasks in support of meetings and group business
All other duties as assigned