Group Rooms Coordinator

The Joule•Dallas, TX

3d•Onsite

About The Position

The Group Rooms Coordinator plays a vital role in supporting the Sales & Revenue team by working with our luxury urban resort’s in-house groups, including conferences, retreats, social events, lodging and other groups as needed to support the sales managers as well as property operations and events teams.

Requirements

Passionate about hospitality sales and a minimum of 1 year of similar work experience, preferably in a luxury environment
Experience with Microsoft Office products including Word and Excel.
Previous experience providing service to others and providing administrative support in a team-oriented environment
Excels at verbal and written communication and critical thinking to make quick decisions when assisting guests
Flexible and driven to get the job done

Nice To Haves

Outlook and opera cloud experience is preferred

Responsibilities

Coordinate with group contacts to compile rooming list, and make necessary reservations
Manage individual reservations and assist group guests in booking process
Create booking links and manage group availability including communication with external reservation team
Set up and confirm all group rooms billing pre and post stay
Compile, distribute, and update group resumes
Communicate with front office team all group rooms special requests and billing
Communicate with leadership and reservations in identifying VIP reservations and welcome group amenities
Attend weekly property operations, group resume & BEO meetings
Attend pre-conference meetings with client(s) and management team members
Answer all incoming calls promptly, in an attentive, courteous and efficient manner following company standards or service.
Answer guest inquiries about hotel services, facilities and hours of operation.
Manage all incoming reservations via phone, email, and online booking platforms.
Offer expert advice on room types, rates, and special packages.
Accurately input reservation details into the system, ensuring all information is correct.
Process advance deposit, and follow cash handling procedures.
Perform other duties as requested by management.