Group Rooms Coordinator - Hilton Orrington
Horseshoe Bay Resort•Evanston, IL
•$19 - $20•Onsite
About The Position
The Group Rooms Coordinator is responsible for managing group room blocks, ensuring accurate data entry, and maintaining effective communication with various hotel departments. This role involves handling reservations, managing group files, preparing reports, and coordinating billing and commissions. The coordinator must also maintain awareness of hotel availability and policies, and assist with overflow and pre-convention planning.
Requirements
- Must have excellent communications skills in terms of the ability to negotiate, convince sales, and influence potential hotel guests
- Must speak the English language fluently
- Must have the ability to reason and make reasonable decisions when needed internally and with other departments in a professional manner.
Nice To Haves
- Ability to operate computer reservation systems (PEP) preferred
Responsibilities
- Answer phones promptly and courteously; enter, close, and upsell reservations accurately using hotel rates, packages, and selling strategies.
- Maintain effective working relationships with Convention Services, Sales, and Front Office; remain knowledgeable of credit policies, room types, blocking, and cancellations.
- Manage group room blocks in the Property Management System (PMS) and related systems; audit for accuracy and maintain inventories.
- Create and maintain complete group files, including contracts, rooming lists, pickup reports, billing instructions, and amendments.
- Enter and update group rooming lists, VIPs, suites, upgrades, comps, and special requests prior to cut-off dates.
- Prepare and distribute group pickup reports; monitor cut-off dates and communicate changes to Sales and Events.
- Set up and maintain accurate billing, deposits, rebates, and commissions; coordinate with Accounting to resolve discrepancies.
- Review group no-shows and process charges or reversals as needed.
- Communicate group details and updates with Front Office to ensure proper room blocking and guest arrival preparation.
- Assist Convention Services and Sales with overflow situations and pre-convention planning.
- Attend group pickup, resume, and pre-convention meetings as required.
- Maintain awareness of hotel availability, room types, rates, and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
