Representative, Group Reservations

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.

Requirements

• Ability to work varied shifts, including nights, weekends, and holidays.
• Maintain a polished and well-groomed appearance and demeanor.
• Ability to effectively communicate in English.
• Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
• Working knowledge of Microsoft Office applications.
• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.
• Proof of eligibility to work in the United States.

Nice To Haves

• Working knowledge of Opera, and Passkey.
• Previous experience in a large, luxury resort setting.

Responsibilities

• Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up.
• Proactively balancing room types, uploading rooming lists, processing changes and cancellations.
• Work closely with internal departments to execute requests from clients such as, Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
• Assist with all Passkey functions internally and with external clients.
• Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
• Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
• Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Benefits

• Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED