Group Reservation Coordinator

Hilton • San Jose, CA

8d • Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The elevated Signia by Hilton San Jose is searching for Group Reservation Coordinator to join the team. Located across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. The hotel has 541 rooms and over 65,000 sq. ft. of meeting and function space, signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities.
Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meals during your shifts. We can’t wait to welcome you to the Hilton family!

Requirements

• Minimum one year of hotel front desk experience
• Knowledge of Hilton systems is highly preferred.

Responsibilities

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Benefits

• Competitive health benefits
• Exciting career growth opportunities
• Exclusive Go Hilton travel discount program
• Complimentary meals during your shifts
• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge for practical support and emotional care
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed