Group Product Manager, Member Coverage & Support Platform
About The Position
Oscar is seeking a Group Product Manager to lead the product team responsible for the platforms that help members get covered and receive the support they need. This role will oversee a technically complex product area including coverage data integrations and APIs, billing and payment workflows, and the tools used by support teams. The Group Product Manager will set the vision and strategy for this critical part of Oscar’s operating model, focusing on modernizing legacy tooling, enhancing the member and agent experience, and ensuring platform scalability. This is a cross-functional role requiring collaboration with Engineering, Operations, Data, Design, and business leaders to connect strategy with execution. The individual will need to understand complex systems, translate them for non-technical audiences, and make informed tradeoffs. Additionally, this role involves leading and developing a team of product managers and reporting into a Director of Product Management.
Requirements
- 7+ years of product management experience.
- 2+ years of people management experience.
- Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
- Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
- Strong communication skills, including the ability to translate technical complexity into clear business and product strategy.
- Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.
Nice To Haves
- Experience in healthcare, insurance, fintech, or another regulated and operationally complex industry.
- Experience improving support operations through tooling, automation, AI, workflow redesign, or agent-facing products.
Responsibilities
- Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
- Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs.
- Manage, mentor, and develop a team of product managers.
- Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability.
- Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
- Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality.
- Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases.
- Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders.
- Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface.
- Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Benefits
- medical, dental, and vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- unlimited vacation program
- company equity grants
- annual performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
