Group Product Manager, Digital Customer Experience - Acton, MA or San Diego, CA (Hybrid)

Insulet Corporation•San Diego, MA

1d•Hybrid

About The Position

Insulet is seeking an experienced product leader for its Digital Customer Experience team. The role is responsible for developing new products and optimizing existing capabilities across the customer journey, leading end-to-end product management for global connected products, and translating business goals into high-impact product initiatives. The successful candidate will use customer insights, competitive dynamics, and knowledge of technology constraints and opportunities to develop and execute the digital customer experience roadmap and support Insulet’s market leadership. The role involves building empowered, high-impact teams and leading cross-functional partners through the full product development lifecycle. The position leads an integrated product roadmap for customer-facing website experiences, balancing customer journeys, business priorities, content needs, platform capabilities, and global market requirements. It owns product business cases, lifecycle decisions, release planning, product performance, outcomes, KPIs, and prioritization of the website backlog. The product leader partners with technical architects and teams across UX, content, marketing, analytics, engineering, IT, privacy, legal, regulatory, and agency functions to deliver compliant, scalable, accessible, high-performing website experiences. The role may be hybrid or in-person at Insulet’s Acton, Massachusetts headquarters; the preferred location is near Acton. Travel is estimated at less than 25%, with flexibility based on business needs. The annual base salary range for U.S.-based positions is $166,700 to $250,025, and the position may also be eligible for incentive compensation.

Requirements

At least 8 years of experience in a product management position.
At least 5 years of experience directly leading customer-facing websites, web platforms, portals, or digital experience products.
Bachelor’s degree in engineering, life sciences, business, or a related field.
Experience developing and commercializing digital products.
Experience leading end-to-end product management.
Deep experience leading customer-facing websites and web products, including content management systems, web analytics, GEO, accessibility, experimentation, personalization, and conversion optimization.
Strong working knowledge of responsive web experiences, information architecture, customer journey design, content operations, performance optimization, and web governance.
Knowledge of IT systems development and familiarity with web and CRM platforms.
Ability to translate customer insights into product vision and lead execution to achieve franchise goals.
Ability to translate business cases into roadmaps informed by technical constraints and balance technical considerations with desired business outcomes.
Experience guiding high-performance teams and driving accountability, strategy, empowerment, customer centricity, and cross-functional collaboration.

Nice To Haves

Experience supporting global or localized websites in a regulated industry.
Diabetes experience or knowledge.

Responsibilities

Lead teams through data-driven processes to test commercial viability and technical feasibility, translating findings into business cases, roadmaps, and global platform execution plans.
Build and deliver business cases aligned with strategic goals and outcomes.
Define and lead an integrated website product roadmap across customer-facing web experiences, aligning customer journeys, business priorities, content needs, platform capabilities, and global market requirements.
Own the full product lifecycle, guiding trade-offs and release plans for new features, global market launches, in-market sustaining activities, and technical debt retirement.
Define integrated release targets, scope, value propositions, and delivery plans to drive growth, provide a cadence of customer innovations, and maximize return on investment.
Manage on-market product performance, including market share, retention, and product complaints.
Establish and monitor website product outcomes and KPIs, including traffic quality, engagement, conversion, task completion, self-service adoption, accessibility, site performance, and customer satisfaction.
Develop process flows illustrating the operational impact of new or improved capabilities.
Participate in usability studies to bring customer feedback to the team.
Work with technical architects to obtain solution designs and ensure consistency across delivery-team work.
Partner with UX, content, marketing, analytics, engineering, IT, privacy, legal, regulatory, and agency partners to deliver compliant, scalable, accessible, and high-performing website experiences.
Collaborate with Product Marketing Managers on integrated launch strategies for global products.
Coordinate architecture and scalability requirements and guide investment timing.
Create bottom-up plans for annual and strategic planning.
Own and prioritize the website product backlog, balancing customer capabilities, content and campaign needs, platform modernization, technical debt, security, accessibility, and performance improvements.
Make product strategy decisions, including setting the roadmap and defining features.
Set priorities for product features and improvements, website strategy, customer journey priorities, experience optimization, experimentation, and sequencing of web capabilities across markets.