Group Manager - Skip Tracing, Legal Collections
Encore Capital Group•Troy, MI
•Onsite
About The Position
Responsible for the day-to-day operations and management of a Skiptracing team. Will lead overall production, production quality, employee development and engagement, and performance management and coaching. Reinforces company goals, policies, practices, and values.
Requirements
- High School Diploma
- 3-5 years’ experience in leading people in high pace competitive environment or equivalent education and experience
- Proficient in MS Office Suite
- Skilled in process mapping
- Skilled in data interpretation and analysis
- Strong people leadership and interpersonal skills
- Ability to communicate openly and honestly
- Ability to motivate through appropriate messaging
- Ability to motivate and deliver in a fast-paced high-performance environment
- Ability to influence employees and stakeholders
- Ability to lead by example while maintaining a positive and professional outlook
- Current authorization to work in the United States on a full-time basis.
Nice To Haves
- Bachelor's degree
- 5-7 years’ experience in Financial Services, Call Center and/or legal production background
- Advanced knowledge of Excel
- Familiarity with legal processes
- Lean/Six Sigma significant leadership skills
Responsibilities
- Mentor, manage, and coach team members to drive consistent achievement of operational goals; track performance through monitoring, analysis, and observation.
- Manage team's performance with quality metrics to achieve company and departmental goals by proactively monitoring daily, weekly, and monthly operational statistics and reporting trends and variances to identify and resolve issues that could negatively impact production commitments or service levels.
- Identify opportunities for process improvement in operational and company procedures by working across departments, sites, and global initiatives.
- Strategize, coordinate, and implement improvements to enhance the overall employee experience.
- Anticipate the needs of employees and the business to deliver strong business results.
- May lead key projects, as assigned.
- Inform management of potential trends, issues, and opportunities.
- Partner with leadership in resolving issues by acting as a subject matter expert through the demonstration of technical and cultural knowledge.
- Ensure appropriate Quality Controls are in place and effective.
- Train and develop the skip tracing team members to enhance individual and department performance/productivity and employee engagement.
- Will also on-board new Group Managers.
- Perform other duties, as assigned.
Benefits
- Competitive salary
- Monthly incentives or annual bonus
- Paid training and development programs
- MCM Academy
- Promote-from-within philosophy
- Informal accolades
- Formal company-wide awards and prizes
- All-inclusive vacations
- Tuition Assistance
- Comprehensive healthcare plans and options
- Fitness membership reimbursements
- Weight watchers
- Wellness rewards Program
- Up to eight hours of paid time off each year to volunteer
- Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually
- Retirement Savings
- Company paid leave for new family support
- New parent flex time
- Child back-up care options
- Team-building events
- Holiday celebrations
- Department outings
- Paid and floating holidays
- Generous paid-time-off
- Wellness and mental health initiatives
- Support volunteerism
- Environmental efforts
- Leadership training
- Skill-building
- Promotion opportunities from within
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
