Group Manager Operations

Encore Capital Group • Troy, MI

8d • Onsite

About The Position

The Group Manager Operations oversees the day-to-day operations and management of the Specialist teams. This position is responsible for managing escalations and inquiries, including supervision of employees, process and procedure development, and execution. The Group Manager Operations also interacts with internal and external customers (including L.O. Firms and I.L. partners) as well as multiple cross-functional organizations. This position requires a balanced mix of people, process and project management with a solid understanding of the Legal Collections Channel.

Requirements

• Current authorization to work in the United States on a full-time basis
• High School Diploma
• 1-3 years’ experience in a People Management role

Nice To Haves

• Solid understanding of the Legal Collections Channel

Responsibilities

• Management of direct reports (reporting to the role)
• Ensure quality and accuracy of all work product; create, set and communicate performance plans to drive results where applicable
• Develop program / process strategies and execute against such strategies
• Analyze business drivers at both the partner and program level to manage and improve performance, including the project management of both individual and team initiatives
• Develop and maintain relationship with key partners both internally and externally
• Respond to escalated consumer issues and identify potential compliance issues
• Conduct on-going training for new hires on an as needed basis

Benefits

• Competitive salary
• Monthly incentives or annual bonus
• Paid training and development programs
• Promote-from-within philosophy
• Informal accolades
• Formal company-wide awards and prizes
• Tuition Assistance
• Comprehensive healthcare plans and options
• Fitness membership reimbursements
• Weight watchers
• Wellness rewards Program
• Up to eight hours of paid time off each year to volunteer
• Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually
• Retirement Savings
• Company paid leave for new family support
• New parent flex time
• Child back-up care options
• Company-sponsored team-building events
• Paid and floating holidays
• Generous paid-time-off
• Wellness and mental health initiatives
• Support volunteerism
• Environmental efforts
• Leadership training
• Skill-building

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED