Group Manager, Insider Risk Specialized Investigations (5399)

TD•Toronto, ON

1d•CA$96,900 - CA$136,800•Hybrid

About The Position

Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized. This role involves leading a team of professionals and managers to achieve business/operational objectives, maintain effective day-to-day operations, and deliver quality service and transaction processing consistent with business objectives. The Group Manager provides guidance and direction to team members, reviews and assesses incoming files, and allocates them to appropriate Investigators/Investigative Specialists. They may also conduct investigations as a working lead, prepare applicable documents for legal proceedings, collaborate with external organizations for intelligence gathering, and ensure investigations are conducted professionally and in a timely manner. Additionally, the role involves identifying and communicating procedural weaknesses, representing the department on internal projects, contributing to the business plan, and ensuring compliance with internal and external requirements.

Requirements

Undergraduate degree or equivalent work experience
7+ years experience

Responsibilities

Lead a team of professionals and managers to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
Provide guidance and direction to team members within own area of specialization and focus
Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists
Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
Prepare applicable documents based on criminal and/or non-criminal proceedings
Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
Ensure investigations are professionally conducted and completed in a timely manner
Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
Represent the department on internal projects/committees for own specialized area as necessary
Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.
Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
Ensure appropriate reporting and escalation of issues based on risk profile
Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
Manages a team of Investigators for a specific geographical area/business unit
Demonstrates broad and in-depth knowledge of investigative techniques, proper protocol, and financial criminal trends
Working Manager role that provides overall direction to the team and assigns and reviews the caseload of others
Generally involved in thematic and/or more complex investigations that may have significant reputational/ organizational impact
Ability to present and make recommendations to senior management and executives
Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
Coordinates and prioritizes multiple initiatives and manages resource allocation
Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
Focus on short to medium-term issues (e.g., 6-12 months)