Group Manager, Business Systems & Workflow

Adobe•San Jose, CA

About The Position

This senior leadership role is responsible for designing and evolving the systems, workflows, and business processes that enable Adobe's Integrated Customer Experience (ICX) organization to operate effectively at scale. The position sits at the intersection of Strategy, Operations, Technology, and Customer Experience, focusing on workflow and systems design rather than operational execution. Success is achieved through creating scalable processes, defining business requirements, enabling technology solutions, and improving how work moves across the organization. This high-impact role builds the workflow, systems, and process capabilities that support growth, transformation, and scale across ICX, including leadership of a team responsible for business systems, process design, and journey orchestration.

Requirements

8+ years of experience leading business systems, process improvement, workflow management, transformation, business architecture, or related functions.
Experience leading and developing high-performing teams.
Demonstrated success designing and improving business processes across complex, cross-functional organizations.
Strong understanding of workflow optimization, business systems strategy, business process design, and organizational effectiveness.
Experience partnering across business and technical organizations to deliver measurable outcomes.
Proven ability to influence collaborators and drive alignment across multiple teams and functions.
Strong communication, analytical, and executive collaborator management skills.
Experience demonstrating technology, automation, and AI-enabled solutions to improve business performance.

Responsibilities

Lead Business Systems & Workflow Strategy: Define the strategy and roadmap for business systems, workflow optimization, and process design, aligning business priorities, operating models, and technology capabilities to support growth and organizational scale. Establish approaches that improve workflow effectiveness, employee experience, and business performance.
Design How Work Flows: Design and optimize end-to-end business workflows across Sales and Support organizations. Identify friction points, inefficiencies, and workflow gaps, developing scalable solutions that improve how work moves across teams. Establish workflow standards, design principles, and process frameworks that create consistency and scalability. Ensure systems, workflows, automation, and AI-enabled capabilities work together to support effective business outcomes.
Partner Across Business and Technology: Collaborate with Product, Engineering, Technology, Digital, and Operations teams to translate business needs into scalable solutions. Influence systems priorities and technology investments through a deep understanding of business goals and customer needs. Drive alignment between business collaborators and technology teams to deliver scalable workflow and business process improvements. Help shape future-state operating models, workflows, and customer journeys.
Drive Transformation & Innovation: Lead initiatives that modernize business processes and improve how work gets done across the organization. Find opportunities to improve efficiency through automation, AI-enabled solutions, and workflow innovation. Champion workflow innovation, business process modernization, and business architecture maturity across ICX.
Lead and Develop Talent: Lead, coach, and develop a high-performing team focused on business systems, workflow design, and process design. Establish clear priorities, goals, and operating rhythms. Foster a culture of innovation, systems thinking, accountability, and continuous learning. Build organizational capability in workflow design, business systems strategy, and transformation leadership.