Group Implementation & Field Tech Specialist
About The Position
Are you a technology-savvy problem solver who enjoys connecting people, processes, and systems? Join our team as a Group Implementation & Field Technology Specialist, where you'll play a critical role in evaluating, implementing, and supporting enrollment and benefits administration technology solutions that help brokers, employers, and customers succeed. In this highly collaborative role, you'll partner with Sales, Operations, IT, Account Management, Compliance, and external technology vendors to deliver efficient, accurate, and scalable enrollment solutions while continuously improving the implementation experience.
Requirements
- Bachelor's degree or equivalent experience in technology, information systems, business analysis, or a related field.
- Experience with benefits enrollment, benefits administration, insurance technology, or related platforms.
- Knowledge of implementation processes, vendor management, and system testing environments.
- Experience with QA testing, UAT, and platform validation.
- Understanding of APIs, data exchanges, system integrations, and file transmission processes.
- Strong analytical and troubleshooting skills.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Knowledge of software development lifecycle (SDLC) concepts.
- Strong communication, presentation, and relationship-building abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented with a commitment to quality and accuracy.
- Comfortable working with brokers, vendors, and cross-functional business teams.
Nice To Haves
- Familiarity with worksite insurance or employee benefits is strongly preferred.
Responsibilities
- Evaluate and implement enrollment and benefits administration platforms.
- Partner with internal teams and external vendors to support new technology initiatives.
- Assess system functionality, integrations, data integrity, and operational fit.
- Develop and execute testing plans, including QA and User Acceptance Testing (UAT).
- Validate platform configurations, file exchanges, and enrollment data.
- Troubleshoot and resolve technology, system, and process issues.
- Lead technology implementation meetings with brokers and business partners.
- Provide training and ongoing support to sales, account management, and external stakeholders.
- Act as the primary resource for broker questions regarding enrollment technology capabilities.
- Create and maintain implementation, onboarding, and vendor documentation.
- Monitor recurring issues and identify opportunities to improve efficiency, accuracy, and customer experience.
- Collaborate on projects involving APIs, integrations, and data exchanges.
Benefits
- health insurance (medical, dental, and vision)
- flexible spending accounts (medical and dependent care)
- 401k plan with generous employer match
- paid time off
- paid holidays (12)
- life insurance
- short- and long-term disability insurance
- employee assistance program
- professional development & tuition reimbursement
- career growth opportunities
- on-site gym and locker rooms (Alexandria, VA office only)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
