Automotive Implementation/Field Specialist

MSX International•Atlanta, GA

5d•Hybrid

About The Position

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Partnering with leading global mobility brands, MSX International’s teams empower these movers and makers to thrive in an ever-changing world. Do you want to make a difference at the intersection of process, technology, and people? As an Implementation/Field Specialist, you will partner with clients to deliver solutions that improve performance and drive measurable impact. You will support the rollout of systems, processes, and change initiatives, ensuring these are adopted. This is an autonomous, client-facing role combining delivery, problem-solving, and stakeholder engagement. You must be willing to travel and work in a client environment.

Requirements

Experience in automotive implementation, consulting, operations, or client-facing roles.
Strong stakeholder management and verbal/written communication skills.
Ability to manage multiple tasks and provide high-quality results in dynamic environments.
Competence in working with diverse business systems, technology, processes, and data.
Willingness to travel and work in a mobile, client-facing environment.
Problem-solving approach focused on practical outcomes.
Adaptable, proactive, and results-oriented.
High School Diploma or GED required

Nice To Haves

2+ years of automotive training or coaching experience is beneficial.
A Bachelor’s degree in Business, IT, Engineering, Management, or a related field is a plus but not mandatory.

Responsibilities

Partner with clients to understand business needs and define successful outcomes
Deliver systems, processes, and improvement initiatives that drive measurable results
Leverage technology and best practices to support implementation success
Coach users to adopt new tools, processes, and ways of working
Monitor performance, measure impact, and deliver against agreed objectives
Identify opportunities for continuous improvement and enhanced business performance
Support business growth through exceptional delivery and strong client relationships