Group Fitness Coordinator

Crunch Fitness•Springfield, MO

15h

About The Position

The Group Fitness Coordinator (GFC) leads the club’s Group Fitness (GF) activities, including class and instructor schedules and training. The coordinator fosters a diverse, accepting, and welcoming environment while ensuring high-quality member service and clean facilities. The role motivates, leads, supervises, and coordinates team members to help achieve club operational targets and upholds company policies and initiatives that protect the CRUNCH brand. The GFC is the location’s main contact for GF and Small Group Training (SGT) programming. The position oversees instructor recruitment, staffing, development, schedules, class coverage, and programming; responds to member issues; teaches on the GF and SGT schedules; and supports marketing, payroll, and cross-promotion of training programs. The coordinator also oversees cleanliness, safety, security, maintenance, and equipment inventory for the Group Fitness Room and Small Group Area.

Responsibilities

Respond to Group Fitness member issues and resolve complaints promptly and tactfully in accordance with club procedures and documentation.
Serve as the location’s main contact for Group Fitness and Small Group Training programming.
Recruit, staff, develop, interview, and hire instructors and other talented team members.
Communicate club-level Group Fitness and Small Group Training programming to instructors.
Distribute, supply, and maintain schedules for Group Fitness and Small Group Training.
Ensure classes are covered and facilitate substitute procedures and systems.
Make decisions and lead, motivate, and manage the team.
Evaluate class participation across formats and report data to club management.
Teach actively on both the Group Fitness and Small Group Training schedules.
Submit payroll information according to the payroll schedule and assist with payroll processing, submission, and approval.
Facilitate implementation of new programming.
Cross-promote personal training and group training to support both programs.
Supervise Group Fitness marketing and ensure promotions are communicated to the team and appropriate staff.
Participate in distribution of social media marketing.
Keep Group Fitness, Ride, and HIIT areas clean and organized.
Encourage staff involvement in the community and neighborhood businesses and recruit local businesses into Member Perks.
Address personnel-related problems or difficulties according to club procedures and documentation.
Promote a professional and welcoming atmosphere that enhances member service and care.
Ensure the Group Fitness Room and Small Group Area meet cleanliness, maintenance, safety, and security standards.
Inspect assigned areas using the Walk CRUNCH daily checklist.
Ensure visible maintenance items are repaired promptly and proper signage is posted.
Reinforce that cleanliness is everyone’s responsibility, not only the maintenance staff’s.
Maintain appropriate inventory of equipment needed for classes.