Group Facilitator

The Delores Project•Denver, CO

7d•$55,000 - $59,000•Onsite

About The Position

The Group Facilitator is responsible for developing and facilitating engaging, accessible, and meaningful programming for shelter guests, supportive housing residents, and continued care residents. As a member of the Behavioral Health and Wellness team, the Group Facilitator creates opportunities for participants to connect with one another, develop practical skills, explore interests, build confidence, and strengthen support networks and overall wellbeing. This position has a particular focus on group programming, workshops, classes, and community-building activities that support participants' goals, interests, and growth. Programming may include both hard and soft skills, ranging from practical life skills and employment readiness to communication, relationship-building, self-advocacy, wellness, creative activities, and personal development. The Group Facilitator works closely with the Clinical Supervisor, Community Engagement Manager, and the Operations and Programs teams to identify participant needs and interests in order to develop programming that is responsive to those needs. The Group Facilitator also provides trauma-informed crisis intervention and support to shelter guests and supportive housing residents when needs arise during programming or other interactions. The Group Facilitator uses de-escalation, active listening, grounding, harm-reduction, and other appropriate crisis-support strategies; recognizes when additional support is needed; and coordinates with the Clinical Supervisor and other appropriate TDP staff. The Group Facilitator does not carry an individual client caseload and is not responsible for providing individual case management or counseling. The position instead supports participants primarily through groups, workshops, classes, activities, community engagement, and short-term crisis intervention and support, while connecting individuals to appropriate TDP staff or community resources when needs fall outside the scope of the role. The Group Facilitator will also support TDP's broader community by assisting with holidays, celebrations, special events, field trips, and other activities that contribute to a welcoming and connected environment.

Requirements

Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role)
Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people
The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization
Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities
High emotional intelligence and self-awareness, commitment to assuming the best intent of others
Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention
Ability to be non-judgmental of other people’s identities and life choices
An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds
Ability to positively and professionally represent The Delores Project to a diversity of stakeholders
Ability to speak Spanish or American Sign Language fluently not required but a plus
Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently
Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary
Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging
Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply)
Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings
Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care
Work or educational background in human service, social work, and/ or customer service with diverse communities
Demonstrated ability to maintain accurate and timely documentation
Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution
Ability to juggle multiple priorities simultaneously
Ability to work with and support volunteers
Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone

Nice To Haves

Ability to speak Spanish or American Sign Language fluently

Responsibilities

Develop, coordinate, and facilitate groups, workshops, classes, activities, and Peer Alumni Network programming for TDP participants.
Conduct debriefing sessions as needed.
Create programming focused on hard and soft skills, life skills, wellness, personal development, employment readiness, communication, self-advocacy, and housing stability.
Incorporate participant interests, feedback, choice, and diverse learning styles into programming.
Coordinate with community partners, external facilitators, volunteers, and TDP staff to expand programming opportunities.
Create welcoming, inclusive, and accessible spaces that foster connection, mutual support, participation, and community.
Facilitate activities, outings, celebrations, holidays, and special events that promote wellness, connection, and quality of life.
Support participant-led activities, mutual support networks, and opportunities that celebrate the diverse identities, cultures, interests, and experiences of TDP’s community.
Provide trauma-informed crisis intervention and support, including de-escalation, active listening, grounding, and harm-reduction strategies.
Recognize when participants need additional clinical, medical, emergency, or other professional support and involve appropriate staff or resources.
Participate in crisis response and safety planning within the scope of the role and according to TDP policies and procedures.
Communicate relevant concerns to appropriate staff while maintaining confidentiality and professional boundaries.
Collaborate with the Clinical Supervisor and program teams to ensure programming and participant support reflect TDP’s trauma-informed, strengths-based, harm-reduction, and person-centered approaches.
Connect participants with appropriate community resources and TDP staff when needs fall outside the scope of the role.
Work closely with the Community Engagement Manager to help coordinate and support volunteer-led groups and activities.
Maintain clear boundaries between group facilitation, crisis intervention, case management, and clinical services; this role does not maintain an individual caseload.
Complete required documentation and participate in supervision, team meetings, training, and other organizational activities.
Perform other program-related duties as assigned.