Group Experience Assistant

Museum of Fine Arts•Boston, MA

4d•Onsite

About The Position

The Museum of Fine Arts, Boston is looking for a Group Sales Assistant to provide superior customer service as they engage with MFA groups and visitors. Under the direction of the Group Experience Managers, this position performs diversified duties relating to the visit of scheduled groups at the MFA. A successful candidate will promote the MFA’s mission by providing a quality group experience from the initial inquire to the day of the visit.

Requirements

Minimum of two year’s experience in a frontline customer service role
BA, Associate or comparable experience
An interest in art and engaging with the community
Strong interpersonal skills, with a desire to provide exemplary customer service experience
A collaborator with excellent problem-solving skills
Supportive of the Museum’s efforts commitment to inclusion, diversity, equity and accessibility (IDEA)
A high energy level and excels in working in a fast-paced environment
Excellent computer literacy.
Ability to lift up to 50lbs
Able and willingness to work outdoors as necessary

Nice To Haves

Knowledge of Tessitura Ticketing System is preferred

Responsibilities

Respond to all incoming inquiries via Phone/Email/Online
Work with group leaders and teachers to plan and schedule their group visit
Process orders in ticketing system and transmit visit confirmations with accuracy
Collaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitors
Greet and welcome all groups on arrival and ensure smooth check in for groups
Answer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issues
Serve as the liaison between the group contacts and all other Museum departments
Respond to and resolve customer service or ticketing issues as necessary
Develop familiarity with Museum Collection areas and guided tour content
Maintain stock of Group collateral and all appropriate office supplies
Process payments, billings and refunds as necessary
Perform Pre and Post visit communications
Assist in training and overseeing Group Experience Representatives
Be proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries.