Remote Group Cruise Specialist

arrivia • Tampa, FL

6d • Remote

About The Position

arrivia is seeking a Group Cruise Specialist to manage speculative FIT group cruise inventory and support internal sales teams. The role coordinates group space, maintains pricing across cruise line programs, and applies knowledge of supplier requirements to keep information accurate and offers competitive. Reporting to the Manager, Groups, the specialist works with cruise line and consortia partners and guides internal sales staff through the FIT group booking process. This is a hands-on coordination role, not a position focused on planning individual vacations or selling directly to travelers.

Requirements

• Previous travel industry experience, preferably involving cruise group bookings.
• Strong knowledge of cruise lines, ships, and itineraries.
• Proficiency with cruise booking software and relevant travel technology.
• Strong communication skills and ability to work effectively with supplier partners and internal teams.
• Excellent organization, attention to detail, and ability to manage multiple groups and priorities.
• Flexibility to adapt to changing needs and work independently.
• High school diploma or an equivalent combination of education and experience.

Nice To Haves

• Experience involving cruise group bookings is preferred.

Responsibilities

• Establish cruise groups with vendor partners in accordance with arrivia’s promotional group policies.
• Maintain group space and monitor reservation activity to keep inventory information current.
• Analyze group pricing trends and work with vendors to reprice existing groups when appropriate.
• Serve as a primary contact for cruise line and consortia partners on FIT group matters.
• Help internal sales staff with FIT group programs, booking questions, and cruise line requirements.
• Work with Marketing and Sales to support promotion of available group inventory.
• Stay current on cruise line FIT group policies, ships, itineraries, and offers.
• Keep the Manager, Groups informed of inventory updates, actions taken, and results.

Benefits

• Unlimited PTO
• Exclusive employee travel rates
• Travel discounts through arrivia programs
• Medical, dental, and vision insurance
• 401(k) with company participation

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED