Group Communications Manager II

TD•Toronto, ON

8d•CA$81,600 - CA$115,200•Onsite

About The Position

Part of Client Delivery and Experience, the Client Communications and Colleague Engagement team is committed to delivering timely, engaging, and effective communications programming that supports positive client and colleague experiences, as well as business objectives and Change initiatives. We embrace and live the client mindset throughout all initiatives and inspire our colleagues to do the same. We work closely with our partners in Business Banking Communications, Corporate and Public Affairs, Governance & Control, Legal, Compliance, Marketing, Digital and HR to ensure alignment of objectives and the successful execution of communications programs and initiatives to promote a positive customer and colleague experiences, while mitigating risk.

Requirements

5 – 7 years of progressive Communications experience.
Strong business acumen.
Post-secondary education in Communications (or related field) and/or equivalent work experience—particularly in Change communication.
Proven track record in developing and executing effective Change-related communication strategies.
A critical thinker and self-starter, comfortable working with minimal supervision.
Advanced written/verbal communication and interpersonal skills.
Ability to work with and influence colleagues at all levels (including executives) confidently and professionally.
Experienced in building comprehensive and communications complex strategies as well as practical experience delivering against those plans at a tactical level.
Create communications that are clear and straightforward from the customer and colleague perspective; strive to make the complex simple by explaining changes, action items and benefits in a way that resonates with the intended audience.
Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience.
Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously.
Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure.
Comfortable with ambiguity and able to balance changing requirements and priorities.
Strong software experience with all Microsoft products (Word and PPT); strong experience with SharePoint publishing is an asset; comfortable working with Teams, WebEx and Slido.

Responsibilities

Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives.
Develop and execute a variety of communication strategies and tactics.
Mentor junior member of the team.
Help evolve the Communications function (process and style) aligned with Business Banking, while ensuring the production of strategic, relevant, and timely communications.
Draft exceptional, clear, concise, audience-specific communications.
Find ways to streamline processes and improve client-facing and internal communications across the business.
Act as Communications lead for projects, as needed.