Group Case Manager

CFGC Career • Northridge, CA

11d • Onsite

About The Position

We empower children, youth and families to flourish in vibrant communities. Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys. Our mission is to empower children and families to achieve health and well-being through innovative mental health services. We serve thousands of children and families annually. We are inspired by our staff of caring and committed professionals. We are seeking passionate people to join our team. If our mission resonates, keep reading. As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families. We offer services in our offices, at schools, and in homes. Together, we seek to create stronger, more resilient communities. Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help. The Position: We are seeking a full-time Group Case Manager for our Balboa office in Northridge. This position reports directly to the Group Services Coordinator. As a crucial member of the Access to Care Division, the Group Case Manager collaborates with Care Coordination Team (i.e. Case Flow Coordinator, Admission Specialists, and Therapists) to ensure that families obtain care in a timely manner.

Requirements

• Bilingual in Spanish and English, with strong communication skills in both languages.
• Demonstrates professionalism, calmness, and a positive demeanor in challenging situations.
• Maintains a mature, professional attitude and excellent judgment, knowing when to consult with a supervisor.
• Strong organizational skills with the ability to prioritize tasks, work independently, and meet deadlines.
• Committed to confidentiality, accuracy, and continuous professional development.
• Excellent interpersonal skills and the ability to collaborate effectively in a team-oriented environment.
• Consistently punctual, with a strong attendance record and reliable performance.
• Enthusiastic commitment to the department’s goals and the overall mission of the Center.
• B.A./B.S. needed in Mental Health, Psychology, Social work, Child Development, or other related fields
• Minimum of 2 years of experience in working with children and families.

Responsibilities

• Monitor group attendance and proactively follow up with individuals who miss sessions.
• Notify clinicians of cases that require closure or follow-up action.
• Collaborate with the billing department to ensure accurate and timely billing for group services.
• Maintain up-to-date and accurate group participant lists.
• Work closely with team members to identify appropriate referrals for group services.
• Provide clear guidance to clinical staff on necessary documentation for case transfers or closures.
• Actively participate in staff meetings, sharing relevant information and updates about group services.
• Collect and maintain data for case flow and service reporting.
• Facilitate assigned group therapy sessions in alignment with program goals and client needs.
• Use collaborative documentation practices to prepare session notes and billing, ensuring compliance with DMH standards for linkage interventions.
• Drives own vehicle as needed.

Benefits

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes you
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level