Group Billing Supervisor

Loews Hotels & Co•Orlando, FL

5d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Department: Group Billing Job Title: LHUO Group Billing Supervisor Reports to: LHUO Senior Group Billing Manager

Requirements

Demonstrated experience in billing, accounts receivable, or financial coordination in a multi-client or multi-unit environment.
Prior experience supervising or mentoring team members, including training and performance management.
Strong understanding of contract terms, invoice reconciliation, and payment tracking.
Proficiency in financial systems, billing platforms, and Microsoft Excel.
Experience communicating with clients and resolving billing opportunities professionally and efficiently.
Familiarity with internal controls, audit standards, and documentation best practices.

Nice To Haves

Bilingual (English/Spanish or English/Creole) preferred
Experience in service-based or client-facing industries.

Responsibilities

Supervise a team of billing coordinators, providing training, guidance, and performance feedback to support individual and team success.
Oversee the full lifecycle of group billing, including contract review, invoice generation, payment tracking, and reconciliation.
Serve as the escalation point for billing inquiries, adjustments, and complex account issues.
Collaborate with internal teams to ensure billing accuracy and alignment with agreed-upon terms.
Monitor outstanding balances and support timely collections to minimize financial risk.
Review group concessions, discounts, rebates, and attrition calculations to ensure completeness, accuracy, and compliance with internal standards and contracted terms.
Conduct regular audits of billing activity and team workflows to ensure consistency and adherence to policy.
Maintain organized records of billing activity, correspondence, and approvals in accordance with audit and retention guidelines.
Lead process improvement initiatives by identifying gaps, recommending solutions, and implementing best practices.
Maintain regular and reliable attendance in alignment with company standards and operational needs.
Embrace flexibility by performing other duties as assigned to support team and organizational goals.