Group Billing Coordinator

Loews Hotels•Philadelphia, PA

1d•Onsite

About The Position

The Group Billing Coordinator is a detail-oriented professional who plays a vital role in supporting property financial operations. This position is responsible for invoicing, processing payments, and tracking billing matters to ensure accurate financial records, timely collections, and effective cash flow management. You thrive in a fast-paced environment, balancing multiple priorities while consistently meeting deadlines. Analytical by nature, you can translate data and information into practical, actionable solutions. A collaborative partner who builds strong working relationships while maintaining professionalism and confidentiality. Comfortable leveraging technology and business systems to improve accuracy, efficiency, and decision-making. An effective communicator who adapts well to different audiences and works seamlessly across teams. Veterans and military spouses are encouraged to apply.

Requirements

Minimum 2 years of billing experience required
1-2 years customer facing experience in hospitality or finance environment
Knowledge of computer-based software for Accounting, Property and POS management systems
Advanced knowledge of Microsoft Office software and applications
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

Nice To Haves

High School Diploma or GED equivalent preferred

Responsibilities

Complete contract reviews with M&E team.
Attend pre-conventions meetings.
Monitor direct billing/approval process.
Verify PM accounts established 45 days prior to group arrival.
Perform on-site billing review with clients when requested.
Scan and submit supporting documentation to the Financial Service Center for locally posted charges.
Serve as the first point of contact to provide missing information to the Financial Service Center.
Research and resolve missing or discrepant charges to ensure the highest levels of billing accuracy.
Calculate contractual concessions owed and adjust accordingly in the property management system.
Calculate tax exemptions and apply to group invoices in compliance with taxing authorities.
Verify contractual attrition and cancellation fees and apply to group invoices.
Reconcile banquet checks to the group resume and work with the banquet team to post any revisions.
Collaborate with hotel Department Heads, the M&E team, and the Financial Service Center Senior Collections Coordinator to ensure client needs are understood and met.
Complete group billing checklist for each group.
Review and take appropriate action on House Accounts and PMs daily.
Settle and process all balance due payments.
Research check payment questions posted by the cash applications group.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.