Group Benefits Administrator

First Canadian Financial Group•Edmonton, AB

2d•Onsite

About The Position

First Canadian is a national organization experiencing unprecedented growth and is seeking bright, hard-working individuals committed to learning, career growth, and opportunity. The Group Benefits Administrator, reporting to the Manager of Group Administration, is based in their downtown Edmonton location. This is a key role responsible for supporting the day-to-day operations of the department to ensure efficient workflow. The position also collaborates closely with the development team, is involved in executing quality assurance processes, supporting new client implementations, and maintaining a high standard of service for clients. The ideal candidate will possess strong attention to detail, technological aptitude, resourcefulness, and exceptional customer service skills.

Requirements

Minimum of 2 years in Group Benefits administration, claims, or a related field is required.
Proficiency in using software and technology platforms is required.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Successful completion of a credit, criminal and education background check and employer reference and verification before employment is required.

Nice To Haves

Bachelor’s degree in Business Administration or a related field is preferred, but equivalent work experience or alternative education may be considered in lieu of a degree.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Fluent in French with proven competencies in verbal and written communication is an asset.

Responsibilities

Assist the Administration Manager with the conversion and transition of groups and members from the current administration platform to a new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively use a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research, and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience of system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.