Group and Catering Coordinator

Sole Miami, a Noble House Resort • North Miami Beach, FL

18h

About The Position

Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Group and Catering Coordinator to our Sunny Isles staff.

OUR CULTURE | Individual Distinction, Collective Soul
People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 25+ unique hotels around the Americas, distinctly unique in location and soul.

A day in the life.
The Group & Catering Coordinator supports the Sales Department by providing administrative, operational, and client service support for group room blocks, meetings, and catering events. This role serves as a key liaison between Senior Group & Catering Sales Manager & Conference Services Manager, clients, and hotel operations to ensure accurate communication, seamless execution, and a high level of guest satisfaction from contract to event completion.

The coordinator assists with contract administration, maintains accurate group and event details in hotel sales and catering systems, prepares proposals and event documentation, and supports pre- and post-event processes. Success in this role requires strong organizational skills, attention to detail, excellent communication, and a service-oriented mindset in a fast-paced hospitality environment.

Requirements

• 1–3 years of experience in hotel sales, catering, event coordination, front office, or administrative support preferred
• Working knowledge of hotel sales and catering systems such as Delphi, Opera, Salesforce, or similar platforms preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to prepare and maintain contracts, Banquet Event Orders (BEOs), group resumes, and proposals
• Strong data entry skills with high attention to accuracy and detail

Nice To Haves

• Previous experience supporting group business, meetings, or banquets strongly preferred
• Familiarity with hotel operations including Rooms, Catering/Banquets, Front Office, and Accounting is a plus

Responsibilities

• Provide administrative and operational support to the Senior Group & Catering Sales Manager and Conference Services Manager for group room blocks, meetings, and catered events
• Assist with the coordination of group and catering business from contract execution through event completion
• Prepare and distribute proposals, contracts, resumes, and event documentation in a timely and accurate manner
• Create, update, and maintain group and catering details in the hotel’s sales and catering systems (e.g., Delphi, Opera, Salesforce)
• Ensure all group room blocks, event details, pricing, concessions, and billing instructions are accurately entered and updated
• Track cut-off dates, deposits, payments, and rooming lists, communicating deadlines clearly to clients and internal teams
• Maintain organized and compliant digital and physical files for all assigned accounts
• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and internal event communications
• Coordinate with Banquets, Catering, Front Office, Housekeeping, AV, and Accounting to ensure accurate event execution
• Attend and/or support pre-convention, pre-event, and operational meetings as needed
• Communicate changes, updates, and last-minute revisions clearly and promptly
• Serve as a point of contact for clients for administrative and logistical inquiries
• Provide professional, service-oriented communication with clients to support a positive planning experience
• Respond promptly to client requests, questions, and concerns, escalating issues as appropriate
• Support site inspections, client visits, and familiarization tours when required
• Assist with sales reports, forecasts, and performance tracking
• Support sales initiatives including lead distribution, follow-up, and account organization
• Help identify opportunities for upselling, cross-selling, and service enhancements
• Provide post-event support including billing accuracy and documentation reconciliation
• Ensure compliance with hotel policies, brand standards, and sales procedures
• Maintain confidentiality of client, financial, and proprietary information
• Consistently demonstrate attention to detail to support accuracy and operational excellence
• Manage calendars, correspondence, and internal communications for the Sales team
• Support department organization, workflow efficiency, and deadline management
• Assist with special projects or initiatives as assigned by Sales leadership

Benefits

• Health Benefits Package: Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401k plan--with employer match after one year of employment
• Paid days off--holidays/personal/vacation/sick
• On-Demand Pay - Your Pay before Payday
• Parking
• Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and recognition programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed