Group Air Travel Counselor

American Express Global Business Travel

16h • $46,200 - $85,800 • Onsite

About The Position

As an American Express Specialized Corporate Travel Counselor, this person will provide a specialized servicing to client travelers that will require high touch service. The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.

Requirements

• At least 5+ years of VIP corporate travel counselor experience.
• Bi-Lingual English/French or English/Spanish
• Strong international reservations experience.
• Knowledge GDS experience is required, Sabre experience is a must
• Knowledge of American Express Point of Sales (POS) tools; including but not limited to SBP, Quick Exchange, Salesforce.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.
• Displays highest level of integrity when dealing with internal & external customers.

Responsibilities

• Provide a specialized servicing to client travelers that will require high touch service.
• Offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge.
• Accountable for both individual goals, as well as shared team goals.
• Provide customer service and accurate completion of both international, domestic travel arrangements, and special requests.

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform
• Leadership courses
• New job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed