Group Air Coordinator - Chase Travel (Remote)

JPMorgan Chase & Co. • Tampa, FL

2d • Remote

About The Position

As a Group Air Coordinator on the Group Travel team, you coordinate group air program setup, reporting, and day-to-day logistics to support a consistent experience for travelers and stakeholders. You act as a key point of contact across clients, travel advisors, and internal partners, managing timelines, documentation, and updates throughout the program lifecycle. The role supports programs from launch through post-event follow-up and is listed as remote.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in the travel industry.
• Intermediate to advanced proficiency with a global distribution system (GDS) and/or self-booking tools.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills and the ability to resolve internal and external customer issues.
• Strong time management and multitasking skills, including comfort working across multiple screens and tools.
• Ability to work independently while contributing effectively as part of a team.
• Authorization to work for any employer in the United States; immigration sponsorship is not available.

Nice To Haves

• Experience supporting group travel, meetings, or event-related travel programs.
• Experience creating reference guides or training materials to support consistent service delivery.
• Experience assembling and interpreting client data reports to support clear stakeholder communication.
• Experience supporting routine invoice and accounting-related requests.

Responsibilities

• Coordinate group air program intake, setup, and implementation to support a timely, accurate launch.
• Serve as a primary liaison between clients, travel advisors, and internal teams to support collaboration.
• Schedule and lead client working sessions to review intake details and align on timelines and next steps.
• Partner with internal teams to confirm testing readiness and establish a go-live date.
• Monitor bookings, registrations, and traveler activity to support accurate program execution.
• Track arrivals and departures and maintain real-time logistics visibility for stakeholders.
• Create and maintain organized program documentation in shared collaboration spaces.
• Generate and manage arrival/departure and other client-requested reports, including risk-related reporting as needed.
• Perform quality control on reports, including traveler identifiers, contact details, ticketing status, and service fees.
• Provide clear status updates to stakeholders and coordinate follow-ups on pending items.
• Complete post-event follow-up within one week to gather feedback and identify improvement opportunities.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED